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At Ginger Fox we intend to make your online shopping experience enjoyable and straightforward.

Please review our policies and procedures and if you have any questions or concerns please get in touch.

We accept most credit and debit cards. Most orders are shipped from Mainland UK by the next working day if received before 6pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know.

Standard Delivery Royal Mail: £2.95 (free over £30) - 2-5 working days.

Customers must allow 10 working days for delivery before we will reship or refund orders.


To cancel an order within 24 hours of placing it, please contact

If you are not completely happy with your purchase, please simply return the unused products to us in their original condition within 14 days of receipt.


51 Westover Road


CT10 5EX

Unfortunately, we cannot make a refund for products which have been opened, used, or damaged by you after receipt, or are not in a condition for resale, unless you have had an adverse reaction.

In certain circumstances we might be able to offer a replacement product or exchange.

We regret that we cannot reimburse postage costs. We will refund your product as quickly as possible by sending the money back to your original payment method.

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